Valley Vista Senior Living

Name: Alexa Abrams
Rating: 5
Review: I am eternally grateful to Valley Vista for the loving care they provided my parents over the past 3 1/2 years. We knew my parents needed to move out of their home at some point and began looking at facilities up and down the Valley. I kid you not, we looked at 12 other facilities from Woodland Hills to Northridge to Burbank. And Lucky 13 was VV...when I walked in, I kept saying "it looks like a cruise ship!!" and I'm happy to say that over the ensuing 3.5 years, it never lost that effect on me. Spotlessly clean, never a bad smell (OK, occasionally, let's be real, but they were immediately dealt with). Bright, cheery and airy. Still looks as new as the day we moved in.Yes, the neighborhood looks rough. But with secure underground parking, buzzing in and out to enter the facility and other safety measures, it was never an issue. Don't let that dissuade you!! It's what's inside that counts and there are several lovely outside patios within the secure confines. If your relatives are anything like mine (who were on the Memory Care floor) they are not traipsing up and down VN Blvd.The care my parents received was fantastic. The core of Med Techs that took care of them were there all or most all the time we were there - the facility soft-opened in the middle of Covid in Spring 2020 and we were among the first families to move in that Fall. Yep, in the middle of Covid. Which they took in stride and I know was incredibly difficult. Compared to other facilities Valley Vista really kept their numbers down, even at the peak of things.The new company which has recently taken over management of Valley Vista has implemented some noticeable changes, for the even better. More activities, more visual interest on the informative bulletin boards, more holiday observances. The new manager of my parents' floor, Jared was so kind and helpful to us as my dad entered hospice. A special shout-out to the Med Techs we knew and loved: Jackie, Jessica, Kim, Annett, Norma, Isabelle and Juan - and all the ones who took care of our parents that we didn't get to know. You are all angels.Thanks for reading this far. I know what an incredibly difficult decision you probably need to make if you're reading this. I hope this eases your mind a little bit.
Date: 10 months ago