Ivy Park at West Hills

Name: Noriko Moser
Rating: 5
Review: My parents both needed to transition into Assisted Living at the same time this past year. They have been married for nearly 60 years and here they were in late 2021, suddenly needing much care and supervision with a wide range of needs between the two of them.I have read many testimonials over the months and it is so true that a decision about Assisted Living affects the whole family, not just the ones in need of care. On behalf of my whole family, I can say with total confidence that Sunrise of West Hills has done an EXCELLENT, amazing job to help both my parents navigate their transition into this new phase of their lives--and all with grace, patience, reassurance and respect. We are so grateful to each and everyone on the Sunrise Team.To say "everyone is friendly" could sound cliche; so I want to express it is SO MUCH MORE THAN THAT--from the Care Team to management to the initial introduction to all that Sunrise had to offer, everyone went above and beyond to answer questions, be professional, and pivot quickly when both of my parents had some unexpected setbacks along the way. To me, seeing the Sunrise Team's response to my parents' health challenges when things were a bit rough for them speaks volumes. They always encourage communication and questions, and they follow through, with a great blend of compassion and knowledge.Very impressed with Sunrise of West Hills and encouraged that on a weekly basis, my parents remark what great care they are receiving. That says it all. 🙂
Date: 3 years ago