The Californian Assisted Living and Dementia Care

Name: tamandgerpiazza
Rating: 1
Review: My mother ended up with panic attacks due to the staff not alerting me for three days that her medication did not arrive with her from the hospital. I finally got a call and had to drive to the pharmacy myself to get it for her. Thought she might have a UTI and on friday the head medical person told me they would fax her dr. office to see if they could get a urine sample test approved. On sunday when I called to check up the medical person there had no idea what I was talking about and could not find a fax that was sent. She was very apologetic and did it again for me. There seems to be bad communication between shifts and no notes on symptoms in my mother's file. They don't seem well equiped to handle medical issues. Also when the staff tried to move my mother up in her medical bed, they were grabbing her arms trying to pull her. I told them she was on blood thinners and not a good idea. I asked them if this is their regular procedure because it seemed very crude and unprofessional. Then one girl told me usually they have a mat under the patient and use this to slide them up. I told them to go get one and one of the girl's huffed and sighed loudly while she left the room to go get one. To top it off we decided a roomate would be a good idea because she felt isolated in her room - she ended up with a roomate from hell who kept the air conditioning blowing constantly and could care less that my mother was freezing. As you can see - we had a very bad experience!
Date: 8 years ago